Refund and Returns Policy
📦 Refund & Return Policy – Ever Oxygen BD
1. Overview
At Ever Oxygen BD, we strive to provide high-quality medical equipment and services including oxygen cylinders, concentrators, BIPAP/CPAP machines, hospital beds, wheelchairs, and more. Your satisfaction matters to us. If you are not fully satisfied with a product you purchased, this policy explains how returns and refunds work.
2. Eligibility for Returns
You may request a return or refund only under the following conditions:
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Damaged, Defective, Incorrect, or Incomplete Product
If the item is received in a damaged, defective, incorrect, or incomplete condition, you can request a return or refund. -
Return Timeframe
The return request must be made within 5 days from the date you receive the item. -
Condition of the Item
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The product must be unused, undamaged, and uninstalled.
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It must be returned in original packaging, including all accessories, manuals, warranty cards, and freebies (if any).
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Proof of purchase (invoice or order confirmation) must be provided.
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Non-Returnable Items
Some medical products — like consumables or items that have been used — may not be eligible for return unless there is a manufacturing defect.
3. Return Request Process
To request a return:
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Contact us via phone at 01715-532130 or email at info@everoxygenbd.com within the allowed timeframe.
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Provide your order number, product name, and reason for return.
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Our team will review your request and guide you with return instructions.
4. Refund Process
Once your return is approved and the item is received & inspected:
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Refund Mode:
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Refund will be processed through your original payment method (e.g., bKash, Nagad, bank transfer).
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Cash on Delivery (COD) refunds will be made via bank transfer to account details you provide.
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Processing Time:
Refunds are typically processed within 7–10 working days after approval. -
Refund Amount:
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If the return is due to our error (e.g., damaged or wrong item), product price and delivery charges will be refunded.
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If the return is requested for other reasons, delivery or service fees may be non-refundable.
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5. Order Cancellations
If you cancel an order before it is shipped, a full refund will be issued.
6. Delivery Issues
If delivery fails (e.g., due to incorrect address or recipient unavailability), your refund process begins once the item is returned to our warehouse.
7. Warranty & Defects After Use
Products with defects discovered after use may be covered under manufacturer warranty. For such cases, please contact our support team; resolution may include repair or replacement as per the warranty terms.
8. Contact Support
If you have any questions about returns or refunds, please contact:
📞 Phone: 01715-532130
📧 Email: info@everoxygenbd.com
